• UK
  • 14:26 21 Nov 2009
 

Contact us

How to get here:

Our address is:  29 Merrion Road, Ballsbridge, Dublin 4

We are located beside Bewleys Hotel in Ballsbridge.  Click here for a map of the area

You can get to us by:
 
Bus: 5, 7, 45 to and from Dublin city centre. Please go to Dublin Bus for more information
 
Dart: Sandymount Dart Station (5 minutes walk to the Embassy). Please go to Irish Rail for more information
 
Car: although parking is not available in the Embassy grounds without prior permission, Pay & Display parking is available nearby
 
 
General Opening Hours:
 
We are open Monday-Friday, except for Embassy holidays. 
 
Please note that some Sections have different opening hours, please see below.
 
In case of emergencies outside office hours (17.00 - 09.00): In severe emergencies only (eg: the arrest, death or serious injury of a British national) the Embassy Duty Officer can be contacted on 01 205 3790.  Non-emergency calls eg: passport or visa enquiries to this number will not be dealt with in any circumstance.

Main Switchboard:  +353 1 2053700


Consular: (Help for British Nationals, but for Passport enquiries see separate section below)
  • Public Counter times:  9.00 - 12.45 / 14.00 - 15.30
  • Telephone enquiries: (01) 2053700
  • Fax: (01) 2053779
  • E-mail:  Consular

Passports:  for detailed passport information visit the Passports link on the left hand side of this page.

  • Public counter times: 9.00 - 12.30 / 14.00 - 15.30
  • Telephone enquiries: This service is operated by Careline Services who are open from 09.00 to 18.00 Monday to Friday except for Christmas Day, St Stephen's (Boxing) Day and New Years Day. Details on contacting the Passport Information Helpline follow.

Credit Card Payment Service:

For applicants in Ireland, please call +44 208 082 4737 between the hours of 9:00am and 6:00pm local time, Monday to Friday. Please ensure you have your credit card details ready before calling. Calls will be handled by Careline Services. Calls will be charged at GBP 0.69 per minute for the duration of the call. (Telephone service providers will also charge for the cost of the international call)

For customers with hearing difficulties, a Textphone service is available by contacting +44 1750 725368. This is a credit card payment service, charged at the same rates as above.

Premium Rate Number:

Alternatively, applicants can contact the Passport Information Helpline via a premium-rate telephone number.

Please call 157 099 9331 between the hours of 9:00am and 6:00pm, local time, Monday to Friday. Calls will be handled by Careline Services and will be charged at 1.75 Euros per minute for the duration of the call.  Calls made from mobile phones may be subject to additional charges so please check with your mobile phone provider.

Complaints/Feedback:

If you feel that your experience with Careline Services was below the high standards the Foreign and Commonwealth Office aim to provide, please email Careline Services directly at:ukpassportserviceireland@careline-services.co.uk.  If you have any questions or concerns about the cost of calling Careline Services, please call 1800 818839. All complaints will be acknowledged within 1 working day.

Political & Media:

Trade & Investment: 

  • Opening Hours: 9.00 - 12.45 / 14.00 - 17.00
  • Telephone enquiries: (01) 2053775
  • Fax: (01) 2053880
  • E-mail: T&I

Visas:

  • Public counter times (by appointment only): 9.00 - 12.30 & 13.30 - 15.30
  • Telephone enquiries: 1570 214 314 - This service is operated by WorldBridge Service.
    Calls cost €1.75 per minute at all times and the line is open from 09.00 to 17.00 Monday to Friday except Embassy holidays. Charges may vary for mobile calls.
  • Fax:       (01) 2053890
  • E-mail:   WorldBridge Service
  • Website: VisaInfoServices

 



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